Shell is perhaps one of the best-known names in the oil and gas sector but in the domestic and international markets. However, Shell Energy has only been operating as a supplier of electricity and gas to homes and businesses since 2018. Formerly branded First Utility, the company was bought by the Royal Dutch Shell conglomerate after agreeing to a deal in late 2017.
Shell Energy is now rapidly becoming one of the UK’s biggest energy suppliers in terms of market share. As of 2019, they have over 700,000 customers. This is thanks in part to the purchase of Green Star Energy in 2019 which brought an additional 200,000 accounts to the company
A Guide To Shell Energy
Shell Energy is owned by Royal Dutch Shell, a multinational oil and gas company, based in the Netherlands. They sell gas and electricity to businesses, as well as domestic customers. They also offer 100% renewable energy tariffs and a range of innovative energy solutions. Shell Energy tariffs make them one of the serious competitors to the UK’s ‘Big Six’ energy suppliers.
Shell Energy is looking into expanding into European markets and has already started providing energy services in Germany.
Shell Energy has a score of ‘Great’, 3.9 out of 5 stars, on the review site Trustpilot. This score is based on over 51,000 reviews. Only 15% of respondents rated the company with the most negative, ‘Bad’ rating.
Prices And Tariffs
Shell Energy have a range of business energy tariffs available for commercial customers. They are dependent on the size of your business. Tariffs are based on business size – with different tariffs available for small or micro businesses and larger businesses. Energy usage allows Shell Energy to offer preferential business energy deals.
All electricity is guaranteed to be 100% renewable for each of the business tariffs. Prices are fixed so your business has security on costs for the duration of the contract. You can choose from a range of meters. Shell Energy tariffs are available on standard, smart, pre-pay and multi-sit and half-hourly meters, where applicable.
The three main Shell Energy tariffs are:
Fixed All-Inclusive SME Plan – this tariff is for small businesses, or SMEs, that use less than £50,000 of energy each year. Prices are fixed for 12, 24 or 36 months.
Fixed All-Inclusive Contract – this tariff is for medium-sized businesses that spend between £50,000 and £10 million a year on energy costs. Prices are fixed for 1 – 36 months.
'Pass-Through Contract’ – this tariff is for larger businesses that consume a lot of energy annually, upwards of £10 million. Prices for this tariff are fixed for 1 – 36 months.
Looking to switch to Shell Energy? Business Energy can manage the switching process on behalf of your business. Let us know a few details about your company and we can ensure you are on the best available business energy tariff for your needs.
Shell Energy is a subsidiary of Royal Dutch Shell. The parent company is one of the largest companies in the world and was founded in 1907 after the merger of the Royal Dutch Petroleum Company of the Netherlands and the Shell Transport and Trading Company, based in the UK.
Ben van Beurden is the current CEO of Royal Dutch Shell and Shell Energy is currently led by Colin Crooks.
You can contact Shell Energy via the virtual chat assistant on their website.
The main telephone line for Shell Energy (where you can be redirected to the specific department to handle your enquiry) is 03300945800.
Lines are open Monday - Friday: 8am - 6.30pm and Saturday: 9am - 4pm
If you wish to write to the company the main business address is:
Westwood Business Park,
Shell Energy House,
Switching with Business Energy will save you the hassle of needing to contact either your existing or new energy supplier directly. We manage the whole process and let you know when your switch has been completed.
Ready to get started? Compare the latest energy prices with Business Energy today.
All of Shell Energy’s electricity sold to customers comes from 100% renewable sources like wind, solar and biomass. This is guaranteed by the company because their electricity is certified by Renewable Energy Guarantees of Origin (REGOs). These certificates don’t mean that the electricity that is provided is itself from a renewable source necessarily, but that it has been ‘matched’ with equivalent units from 100% renewable sources in the UK.
While the company is investing more in renewable technologies, the actual amount of renewable energy produced by the company is only a very small proportion (less than 4%) of their fuel mix total.
Shell Energy was awarded the top prize in the European Contact Centre Awards in 2021, in the category of ‘Best Large Customer Service Team’.
Unfortunately, if you choose to switch on one of Shell’s main fixed-price business energy tariffs, you will be charged an exit fee if you are still in contract. That amount can be up to £75 for most businesses. If you have a variable tariff or are out of contract, you will not be charged an exit fee.
The only way to avoid being charged an exit fee with Shell Energy is to switch within the renewal period. That is 49 days before your tariff is due to end.
Remember that even with an exit fee, it may still be worth switching if you have been with Shell Energy for more than a year. Business Energy can let you know what the best available business energy deals are, and help you decide if moving to a new contract would save your business money in the long term.