The data entered for quoting comparisons is used to create a profile for your account. The data collected includes your name, company name, address and postcode. This process introduces you to us as a customer to use the services outlined on this website.
We’re not responsible for any loss to you personally for entering this data. To update this information you should use our contact form.
You may also enter your name, email address and other details for contacting us for further information or queries. We store this data securely.
By entering your data, you agree for us to email or telephone you to follow up your request. We will contact you to confirm the details you entered online and class this as legitimate interest under the EU GDPR. You may opt to have your information excluded from further contact at any time. You also agree that we can use this information in the future for the services we offer.
Once you enter your data online, it gets automatically sent to our UK-based call centre for processing. Once received, your data record gets assigned to one of our agents who will attempt to call you during normal office hours.
We work from 8.45am to 6.00pm Monday to Friday, and from 10.30am to 3pm on Saturdays. If the number dialled doesn’t connect, then we’ll attempt to redial at a later time. We may attempt to find an alternative telephone number if there is sufficient information in the form submission. All telephone numbers get checked against the Telephone Preference Service (TPS) prior to dialling. If this fails to connect we may send one email.
We do not “cold call” any UK businesses.
If you telephone our call centre, then our agents will ask you to provide the same information as our online form.
You can stop the process at any time and demand that we remove all the data you provided from our systems. You can also opt to complete the process so we can make contact at a more convenient time for your circumstances. Just mention this on your call with your agent.
A third party tracking system is used to collect usage data from visitors to this website. We collect IP address, pages visited, browser type, time on site and other analytical data points.
We currently exclusively use the services of Google Analytics to capture, process and interpret the data using Google Tag Manager. In this case, Google is the data processor under GDPR regulations. The data collected automatically expires after 26 months. We do not send any personally identifiable information (PII) to Google.
The information is collected for various purposes to enable us to:
Our company does not actively sell or pass to third parties with unrelated activities. This activity is wholly covered by the Data Protection Act 1988.
You’re able to request the removal of any information stored on our databases at any time by using our contact form.
Please read our accessibility statement on how we work to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines.
This policy will be updated from time to time to reflect legal or policy changes. Last updated: 18th October 2018.
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Percentage energy savings quoted are against customers who let their last contract renew automatically.