It is not yet widely known that companies can switch their business water suppliers. However, we understand that business owners and office managers do not have the time to research the best business water deals in the UK.
We have created a seamless process allowing businesses to switch their business water supplier, making it just as simple as an energy switch.
Our experts dive into the best business water suppliers so that you do not have to. Keep reading to discover the unique selling points, customer service, and Trustpilot reviews associated with the biggest names in the industry.
The UK’s Top Business Water Suppliers
Water2Business
Water2Business was born from a merger between Bristol Water and Wessex Water in 2020. This company claims to favour customer service above all else. They also create tailored packages for water services in the South of England who want a deal that meets their needs.
Customers rate this company 4.9/5 on Trustpilot. 95% of customers rate the service excellent, with fewer than 1% leaving 1-star reviews.
Excellent reviews point out the straightforward customer service enquiry process and prompt follow up practices. The company only has two bad reviews, both of which they have responded to.
Yu Water
Yu Water has gained a reputation for being one of the best business water suppliers for SMEs. It creates comprehensive packages for business owners who want to source electricity, gas, and water from one supplier.
This streamlined approach is ideal for busy business owners in England and Wales who want to secure a deal from a reliable supplier and focus on the things that matter to their business. This streamlined approach makes it much easier to manage all your business utilities and not just your business water bill.
Yu Water has a 3.4 average from more than 1,000 reviews on Trustpilot. 68% of customers rate the service at 5-stars, whereas 21% left a 1-star review.
Positive reviewers identify specific customer service employees and mention their helpfulness. Customers also thank the team for expediting issues and explaining problems. Bad reviews primarily concern meter readings and third-party issues. The company replies to all its Trustpilot reviews, which shows that it is invested in resolving issues.
Castle Water
Castle Water is an independent business water supplier that has amassed more than 350,000 customers. Castle Water’s customer base ranges from small to medium and even large companies in England and Scotland. One of Castle’s main selling points is an online account management system to manage your water supply called MyAccount. Business customers can manage their plans and monthly bills at any time.
Despite having over 15,000 reviews, Castle has maintained a 4.6/5 average on Trustpilot. 80% of customers think that the service is excellent, whereas only 9% have left a 1-star review.
Wave Utilities
Wave Utilities has built its brand on helping customers reduce their overall water consumption, which is ideal for cost-conscious business owners. This company has been trading as far back as 2008 and has since gained over 300,000 customers. It is a business water supplier providing water services to companies of all sizes.
Wave boasts flexible payment methods, automatic meter readings, and single and consolidated billing. This company’s Trustpilot reviews back-up the services that it offers. Out of over 2,000 reviews, Wave Utilities has an average customer rating of 4.6/5 on Trustpilot.
A lot of online reviewers praise the live chat function on the website. Others mention that the customer service representatives provide prompt and efficient solutions. Bad reviews focus on billing issues and internal errors rather than problems with support representatives. Wave staff always reply to negative reviews and arrange support calls within a few days.
SES Business Water
SES Business Water aims to operate on six key values that include integrity, service, and commitment. This company claims to put customer service at the forefront.
SES also offer business owners in the South East a range of additional services. SES offers home and commercial customers plumbing, central heating, drainage, and home emergency help when they need it most. For a business water supplier that provides a comprehensive service, look no further.
This company has poor reviews. Out of 41 reviews, only 7% are 5-star whereas 93% are 1-star. SES’s overall score of 1.4/5 on Trustpilot does not look promising. Bad reviews talk about overestimated meter readings and unanswered emails. One of the positive reviews seems to be about a different company, whilst another talks about residential water.
Source for Business
Source for Business is a joint venture between Pennon Group Plc and South Staffordshire Plc. These companies have a combined 25 years of experience in the water sector. Businesses all over Great Britain can join over 160,000 other customers for their water supply needs.
16,000 business accounts have already made the switch and have saved a combined total of 5 million pounds on their water and wastewater needs. Source offers its customers a PURE package, which helps them to protect their business, understand their water usage, and enhance their infrastructure. It comes as part of Source’s pledge to help businesses combat their carbon footprint. If you are searching for an eco-conscious business water supplier, Source might be perfect for you.
Source’s reviews back up the company’s claims. It has an average of 4.8 out of 5 stars on Trustpilot from a pool of more than 1,000 reviews.
Reviewers identify the knowledgeable staff by name and note that they are polite and friendly. Negative reviews talk about meter reading issues and poor response times for previous customers who need to settle their accounts.
Water Plus
Water Plus is one of the largest water retailers in the UK. United Utilities and Severn Trent combined to create this mammoth company, which has over 350,000 customers in England and Scotland. This company sets itself apart from all others by offering business customers advanced water services. This includes smart meters, water plus audits, and a benchmarking service that allows businesses to compare their usage to similar-sized organisations.
Water Plus has an average of 2.8/5 stars on Trustpilot from more than 1,000 reviews.
Everflow Water
Everflow Water is committed to reducing your water consumption. This company also wins customers with its community endeavours and money-saving promises. It has commissioned 180 wells in countries where people lack clean water. Even better, businesses in England and Scotland save on average £500 when they make the switch.
Out of over 1,500 customer reviews, Everflow has an average rating of 4.5/5 on Trustpilot. 80% of customers have rated the service 5-star.
Clear Business Water
First established in 1998, Clear Business Water has had a long history of success in the water and energy industries. Like Yu Water, this business offers a comprehensive service to SMEs in England and Scotland. It provides businesses with all the services they need to run their business with ‘one low-cost bill’. Business owners can depend on Clear Business Water for phone lines, broadband, mobile services, and insurance.
The company is active in the community and regularly wins industry awards. In 2019, Team Manager Josh Lynch accepted the Hero of the Year award for his customer service support at the Call North West Contact Centre Awards. Clear Business was also a finalist in the Water Retailer of the Year category at the Water Industry Awards in 2019.
Prospective customers have a large sample of reviews to gain insight from. Out of 3,618 reviews, Clear Business has an average rating of 4.3/5 stars on Trustpilot. Excellent reviewers mentioned customer service representatives by name and applauded the easy switching process. Negative reviewers talk about contract breaches and dead landlines.
How to Switch Business Water Suppliers
Switching water suppliers is easy. Businesses are free from the geographical lottery and the non-domestic water market is becoming much more competitive. This means that you can find much more competitive prices to manage your business water bill.
With our dedicated service, it has never been easier to make the switch and start saving money.
At Business Energy, we exist to make the switching process straightforward and transparent. All you need to do is answer a few quick questions about your water usage to compare water prices today.
Business Water Supplier FAQs
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Will my provider offer a water audit?
Some suppliers may offer a business water audit. A water audit can save you money on your water bill. There are many ways to increase water efficiency across both water and wastewater services. If a water audit is not offered, it is a good idea to ask your supplier about one. However, it is a good idea to walk around the business premises yourself with a water efficiency checklist. You will have to locate your water meter to conduct an accurate audit.
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What is wastewater?
Wastewater refers to any water that has been contaminated by human use. Any water that has been used in your business will likely make its way to the sewer where it is classified as wastewater.
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How do I know who my current supplier is?
You should be able to tell who your water retailer is by checking a recent water bill. It will likely be your local supplier if you have never gone through the process of switching supplier.