British Gas Lite is a subsidiary of British Gas but operates as a separate brand and company. The focus of British Gas Lite is delivering electricity and gas supplies for small businesses. The idea is to provide affordable and technologically innovative solutions to commercial energy clients across the UK.
Launched by British Gas’ parent company in 2018, British Gas Lite aims to run an efficient and light-touch service so that it can offer market-leading tariffs to small businesses.
A Guide to British Gas Lite
One of the innovative features of British Gas Lite is that their customer service is 100% online, which means that if you have a query or wish to manage your account that is designed to be done either through the desktop or mobile app account. There is no business telephone number to resolve queries, all business matters are conducted via the webchat function which is available 24 hours a day.
As well as providing gas and electricity tariffs, they also install smart meters for free to eligible customers. This also helps British Gas Lite reduce overheads and pass the savings on to customers. British Gas Lite primarily offers fixed-term tariffs, although customers can be moved to standard variable and deemed contracts once a Fixed Price Plan with the company has lapsed. British Gas Lite only accepts monthly direct debit payments.
Prices And Tariffs
British Gas Lite provides a range of business energy contracts for companies that operate from a single site.
Each tariff that British Gas Lite offers is bespoke and designed around your location and specific energy needs. New customers can choose from fixed-rate contracts between 1 – 4 years. At the end of your contract, if you do not request to switch, British Gas Lite will automatically move your business to a variable price plan. You can request to move back to the cheaper Fixed Energy Price Plan at any time.
British Gas Lite was launched by their parent company Centrica. Centrica’s CEO is Chris O’Shea. Centrica owns several of the UK’s energy suppliers including Scottish Gas and British Gas, which is part of the British Gas Lite brand. Since 2018, the British Gas Lite CEO is also the head of British Gas - Sarwjit Sambhi.
British Gas Lite is an online energy supplier. The easiest way to contact them as an existing customer is via the chat function on the mobile app or website. You can log a request at any time, but the webchat team are only online Monday – Friday 9 am – 5 pm.
The British Gas head office can be contacted by post:
British Gas Lite’s fuel mix as of 2020 is 76% renewables to 24% nuclear energy. They don’t use fossil fuels like natural gas and coal, which are particularly damaging both to the environment and in producing emissions.
British Gas Lite aims at small businesses and they can provide low-cost tariffs by keeping their service mainly online. The investment strategy of British Gas is to improve solar, tidal and wind power technologies and improve the UK’s energy infrastructure for the future.
British Gas, the parent company for British Gas Lite, has won several awards. To date, British Gas Lite has not won any significant awards for their service.
You need to inform British Gas Lite if you want to cancel your business account. If you have a fixed business energy contract with British Gas Lite and you are not in the notice period for your contract, you may need to pay an exit fee.
At Business Energy we can advise you on the penalties you will be eligible for and let you know which are the best value business energy tariffs for your needs.