Npower Business Solutions Reviews, Prices & Tariffs

Npower Business Solutions is the commercial arm of E.On who bought out then-Npower in 2019. Npower's domestic customers were migrated to E.On Next. 

Npower is rated on the consumer website Trustpilot and has an average score of 1.2 out of 5 stars, which is a poor score. However, it is based on just over 2,800 reviews, which is a much smaller number than those of its competitors.

A Guide to Npower Business Solutions

As the name implies, Npower Business Solutions offers energy supply to large businesses and corporate customers.

Prices And Tariffs

Npower Business Solutions offers a range of business tariff options for companies, including fixed energy contracts, flexible – or standard variable – rates and specialist options for large companies that consume large amounts of energy. Both single electricity or gas tariffs are available, as well as dual fuel contracts. Dual fuel contract customers can usually access a discount.

With Npower Business Solutions, you can choose from three fixed-rate tariffs: Super Fix, Price Fix and Online Price Fix. You pay a set amount for each unit of electricity you use with these tariffs, which will not change over the period of your contract. You can also choose to pay by monthly direct debit if you wish.

If you choose a standard variable contract, the amount you pay is set against the wholesale price of electricity and gas. This can raise or fall, depending on the market. These contracts can be ended more easily than their fixed-rate equivalents.

Npower Business Solutions also offers other services including online account management and energy-saving tools, as well as advice on how to lower your consumption and adopt renewable technologies.

Ownership 

Npower Business Solutions is owned by E.ON.

Location 

If you want to contact Npower Business Solutions by post, you can write to them at their head office, the address is:

Windmill Hill Business Park

Whitehill Way

Swindon

SN5 6PB. 

The main address for business customers is:

nPower Business Solutions

2 Prince's Way

Solihull

B91 3ES

It is usually easier and faster to contact Npower by telephone, the main switchboard number for business customers is 0800 912 5001. They can put you through to the right department depending on your enquiry. Opening hours are 9 am – 5 pm Monday – Friday, excluding public holidays.

You can email Npower at: [email protected], or you can submit an enquiry online via the live chat function on the Npower website.

By switching with Business Energy, you can rely on us to contact Npower on your behalf to manage your switch. We will keep you informed of the process and let you know when your switch has been completed.

Green Performance

Compared to other energy companies, Npower has limited investment in green and renewable energy. However, they do offer a green energy tariff, which offers electricity that is 100% matched to renewable sources.

Over 30% of the fuel mix that Npower offers to standard business energy account holders is from renewable energy generation.

Awards 

Npower won the ‘Consumer Supplier of the Year’ award back in 2010. Since then, the company was the winner of the ‘Best Use of Customer Insight & Feedback’ at the 2020 Complaints Awards.

Cancellation Policy 

If you decide you want to terminate your Npower contract, you need to get in touch with them. You can call them on either 0800 0480 583 or 0330 102 2400. 

If you are leaving your fixed-term contract early, you will likely need to pay an exit fee. You do not need to supply a final meter reading, as your new supplier will do so. You will need to pay a final bill, however.

If you are unsure if you will need to pay an exit fee, Business Energy can help and can advise you on whether it is worth switching, even with a penalty. Compare tariffs and save money today.